Improving Client Provider Communication: Evaluation of a Training Program for Women, Infants, and Children (WIC) Professionals in New York State
This study evaluated an intensive 1-day training program to improve the growth monitoring counseling skills of WIC providers. The researchers; patient-centered approach focused on a seven-step technique that emphasized eliciting the clients perspective on the child's health and negotiating follow-up strategies. Study results suggested that counseling skills of non-physician health providers could change after a 1-day focused training: Providers were more client centered in their discussions. Limitations and implications of the study were also discussed.