Multi-state WIC Participant Satisfaction Survey: Learning from Program Adaptations During COVID
By Lorrene Ritchie, Danielle Lee, Linnea Sallack, Christina Chauvenet, Georgia Machell, Loan Kim, Lanxin Song, Shannon E. Whaley
A report released by the National WIC Association (NWA), alongside researchers from the Nutrition Policy Institute (NPI) and Pepperdine University, explored WIC participant satisfaction and experience during the COVID-19 pandemic. State agencies implemented a variety of innovative service delivery models to meet the needs of the over 6 million WIC participants during the pandemic. These models included virtual enrollment and recertification and flexible options for obtaining food benefits and nutrition education, counseling and referrals. Conducted in the Spring of 2021, this multistate survey of over 26,000 WIC participants across 12 WIC State agencies examined participant perceptions of these new and adapted services. Participating state agencies included: Colorado, Connecticut, Inter Tribal Council of Arizona, Louisiana, Maine, Minnesota, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, and West Virginia.